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Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job. BUSINESS PROCESS MANAGEMENT (or BPM) is what they call these activities that companies perform in order to improve and adapt processes that will help improve the way they do business.
In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, and cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance metrics.
* Extensive revision and update to the successful BPM book, addressing the growing interest in Business Process Management Systems, and the integration of process redesign and Six Sigma concerns.
* The best first book on business process, the most up-to-date book to read to learn how all the different process elements fit together.
* Presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign.
* Offers all new detailed case studies showing how these methods are implemented.
- Sales Rank: #642566 in Books
- Published on: 2007-07-27
- Released on: 2007-07-13
- Original language: English
- Number of items: 1
- Dimensions: 9.30" h x 1.34" w x 7.40" l, 2.09 pounds
- Binding: Paperback
- 592 pages
Review
You’ve picked up the right book for just about any goal you have in process management. If you’re an enterprise process architect or manager, Harmon tells you what you need to think about and do at the enterprise level. If you are an owner or improver of a particular process, there’s an entire section devoted to managing particular processes. If you’re charged with using IT to support processes, you are similarly in luck. The book should be on the desk, in the briefcase, or on the bedside table of anyone who believes business processes are an important way to understand businesses and make them better.
From the foreword by Thomas H. Davenport, Director, Process Management Research Center, Babson College
Paul Harmon has done a great job updating his 2002 classic. BPM has changed significantly over the past 5 years and Paul has integrated those changes with the interrelationships of six sigma, lean, ERP, BPMS, SOA, and other enablers. Paul makes sense of the proliferation of BPM tools while recognizing the fundamental management changes that underpin them. As a result, this book is an excellent tactical reference for cross-functional teams to implement and sustain BPM as a platform for business transformation and to execute strategy.
-- George F. Diehl, Global Director, Process Management, Air Products and Chemicals, Inc.
Paul Harmon is without doubt the best informed and most trusted observer of all things BPM. True to form, in this book Paul provides a comprehensive and insightful summary of the current BPM landscape.
-- Geary Rummler, Founder & Partner, The Performance Design Lab., Coauthor Improving Performance
It’s a relief for process professionals to be able to move beyond theoretical BPM with case studies and find techniques and methodologies which provide great results in applied BPM. Paul Harmon’s writing has been an invaluable guide for me for several years, and his methodologies in combination with the open-standard framework based on SCOR�, benchmarking, and methodologies we have been using at Supply-Chain Council provide a complete end-to-end approach for organizations to take themselves not just to the next level, but to place themselves permanently on the top-level of performance. This is a must read for process professionals, whether you’re coming at it from “the business” or “the IT” side, a “Wade-Mecum” for the Third-Wave Generation of process experts.
-- Joe Francis, CTO, Supply-Chain Council
Six Sigma plays a role in business process change -- but this role is often not well understood. Contrary to the proclamations of certain pundits, Six Sigma is not the be-all, end-all first and last word in process change. Nor is it an isolated tool used only for solving problems or optimizing performance within existing processes. It's more subtle than either of these extreme views, and it's critically important to get it right. Until now, no one has effectively addressed the role of Six Sigma in this larger context. But Paul Harmon hits it square-on. Every Six Sigma practitioner should read this book -- and better understand the nature of Six Sigma within the greater world of business process change.
-- Bruce Williams, Vice President & General Manager, BPM Solutions, webMethods, Inc. and coauthor of Six Sigma for Dummies and Lean for Dummies.
Harmon takes a clear-eyed look at the "movements", the standards, the strategies and the tactics and distills it into a clear picture of how to manage an agile business in the 21st century. As change accelerates and margins fall, this book becomes a must-read for survivors-to-be.
-- Dr. Richard Mark Soley, CEO, The Object Management Group (OMG)
About the Author
Paul Harmon is a co-founder and executive editor at Business Process Trends - www.bptrends.com - an internationally popular website that provides a variety of free articles, columns, surveys, and book reviews each month on trends, directions and best practices in business process management. Paul is also a co-founder, chief methodologist, and a principal consultant of BPTrends Associates (BPTA) - www.bptrendsassociates.com -- a professional services company providing executive education, training, and consulting services for organizations that are interested in understanding and implementing business process management.
Most helpful customer reviews
39 of 39 people found the following review helpful.
The Best Overall Perspective of BPM
By Clifford M
In 2004, I worked in a business unit at my company that had experienced a period of declining performance. Our senior management felt that one of the causes was work processes that had become cumbersome and inefficient over the years. I was asked to sponsor a process improvement initiative to try to simplify and streamline how we did work. I didn't know where to start, so I went on a crash course to learn everything I could about improving business processes. I read some great books by Geary Rummler, Roger Burlton, Michael Hammer, and many others. I learned about things like process modeling, process redesign, process improvement, process automation, BPM tools, swimlanes, value chains, CMMI, process owners, Six Sigma, Lean, process architectures--and the role of IT in enabling all of this.
This intense study provided me with a valuable foundation of knowledge, but I still didn't know how pull all of the pieces together. Organizations are extremely complex systems. To improve performance, which approaches work best under which situations? Which tools to use? What skills are needed to improve and redesign processes? What's appropriate, and what's not?
In early 2005, I discovered Business Process Change, First Edition, by Paul Harmon. This book provided me with the big picture perspective of the BPM world that I sorely needed. It helped me to ask the right questions and to structure our process improvement plans more effectively. The issues we have been addressing require long term solutions, and this work continues today. But, we are building an infrastructure that will integrate people and technology into our process change initiatives to ensure the sustainability of our efforts and results.
The First Edition not only helped me organize a more effective process improvement strategy in our business unit, but I also consider the knowledge and perspective gained to be a significant factor in my being selected to lead our relatively new Center for Process Excellence (CPE), a central BPM group located in our corporate offices. The mission of our CPE is to promote a process-based culture throughout our company. We currently lead process improvement and redesign projects to solve specific business problems, and we have begun to develop process modeling skills in our lines of business. We are now focusing on establishing an enterprise business process architecture for our organization and securing executive support for large-scale business transformation.
Thankfully, I now have the Second Edition to consult as we continue on our process journey and take our work to even higher, more ambitious levels. I bought my copy two weeks ago, and while I haven't read it cover-to-cover yet, I have read enough to know that this is not the First Edition with just some cosmetic changes. It is a complete overhaul. It reflects the newest and best thinking in business process change and management today. Like the First Edition, it is a surprisingly clear, practical and useful guide. That's the bottom line for me--what works and how can I use it.
If there was ever a must read book for business process change professionals, this is it.
7 of 9 people found the following review helpful.
Disappointing
By BPMan
I really liked the first edition of this book. It has an overall approach plus a toolkit to start a business process redesign project. This second edition have only a very overall approach. It puts together many things not well integrated. It seems the author didn't select the topics, just included it.
Yes, the approach in three level is an interesting framework, but it's not enough for what is missing from the first edition.
1 of 3 people found the following review helpful.
It's what it says it is
By L. Coe
I'm not a manager, and this book is definitely aimed at management. And a lot of it is aimed at upper management, people who can effect change at the highest levels. Still, if you're looking for a book that will give you a working knowledge of the current buzzwords in the major process re-engineering schools of thought, you can not beat this book for value.
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